Troubleshooting

Work through the section that matches what you see. Most problems are fixed in a minute.

#Codm isn't replying to comments

Check these in order:

1. Is the post switched on? Open the post; the switch at the top must be on, and one mode must show Answering now.
2. Does the comment contain your keyword? In DM mode, a comment without the keyword gets no reply at all. Switch Keyword match off in the funnel to answer every comment.
3. Is the quota used up? The dashboard shows a banner when an account's free replies are gone for the month. See Plans and limits.
4. Is the account's webhook active? On Instagram accounts, the Webhook column should say Active. If not, use Retry webhook in the account's menu.
5. Was it your own comment? Codm doesn't reply to the account's own comments.

#The public reply appears, but no DM arrives

• DMs only send to people who commented on the post; the first DM must be a reply to their comment.
• With the follow check on, a non-follower gets the "please follow" message instead of your content. See Follow check.
• The person may have message requests filtered. Ask them to check Requests in their Instagram inbox.

#The DM has no buttons

Buttons only show in the Instagram mobile app. On instagram.com the message arrives without them. People there can still type the button's words or its number.

#The thumbnail of a post is blank

Instagram's image links expire after a while. Open the dashboard or the post's page and Codm fetches a fresh one.

#Connecting Instagram fails

Codm shows the reason and the fix. The common ones are a permission switched off, a personal (not professional) account, or the wrong account signed in. See Connect Instagram.

#The page looks broken or out of date

Reload the page. If it still looks wrong after an update, clear the site's data in your browser's settings and sign in again.

#Still stuck?

Raise a support ticket with the post's link and what you expected to happen.