Get help
Support tickets, feedback, and how to reach a person.
A person on our team reads every message.
Support tickets
Open Help & support from the menu and choose New ticket. Describe what happened and add the post's link if it's about a post. We reply in the ticket and by email.
Support tickets come with Pro: if any Instagram account in your organization is on Pro, your whole team can raise tickets. Pro tickets get a reply within 12 hours. You can keep replying to an existing ticket even after Pro ends.
Feedback
Ideas, problems or praise are welcome on every plan. Choose Send feedback on the Help & support page.
Write to support@crawlink.com. We usually reply within one business day, Monday to Saturday (India time).
Before you write
- Troubleshooting covers the most common problems.
- Include the Instagram account's handle and the post's link.
- Never send passwords or card details, to us or anyone.
Something unclear or out of date? Tell us and we will fix the page.